ghanaWho operates this service?
Ghana TradeLink is operated by JOYKSMERCADO ENTERPRISE, Kumasi, Ghana. For privacy questions or account-record requests, contact Joyk01619@gmail.com.
Information we collect
Depending on the features you use, records include your name, business name, role, phone number, password hash, location and landmarks, listings, inventory, receipts, orders, payment references, payout details, support messages and uploaded media. Camera and GPS permissions are requested when needed for photos or location features. Active delivery tracking may record rider coordinates and timestamps.
Why we use it
We use these records to authenticate accounts, send verification codes, manage listings and orders, coordinate deliveries, maintain transaction records, answer support requests and investigate misuse. Private business inventory and receipts are account-scoped. Community posts and published listings are shared with the audience of those features; avoid including private information in them.
Service providers and sharing
Necessary information is processed by hosting services, Arkesel for SMS, Google Maps for map and route features, and Paystack when enabled for payments. Order and delivery participants receive information needed to fulfil the transaction. The payment provider handles its checkout credentials; never give Ghana TradeLink your MoMo PIN. Service providers may process information outside Ghana under their own applicable terms.
Face photos and identity
New face-photo review is disabled and no new selfie is required. Private photos and review records supplied before this change may remain in restricted historical records, including incident evidence. These records do not constitute official identity verification. You can contact us to request a review of their retention or removal, subject to applicable recordkeeping and investigation requirements.
Planned Ghana Card integration
Ghana Card verification is a future feature and is not currently active. Before collecting information for this integration, we will update this notice to identify the data required, the purpose and applicable basis for processing, the authorised provider and recipients, retention periods, security arrangements and how to request access, correction or review. Information may include a Ghana Card number and verification result; document images will be requested only where necessary for the disclosed process.
This notice does not authorise undisclosed biometric collection or turn historical document review into official identity verification. Any future live-selfie or biometric matching feature will be explained separately before activation. Identity documents will not be displayed in public listings or rider job feeds.
Sessions and browser storage
Session cookies maintain sign-in. Browser storage may retain your cart and preferences on that device. Signing out or clearing browser storage can remove device-specific information. These functions are needed for the experience; this policy does not claim that optional analytics or advertising tracking is enabled.
Retention and requests
Records are retained where needed for account operation, transaction reconciliation, dispute resolution or legal obligations. Contact us to request access, correction, account closure or deletion. We may need to confirm that the request relates to your account and explain any records that must be retained. Requests are reviewed by the team rather than an automatic deletion guarantee.
Security and responsible use
We restrict access to private records and use secure transport and account authentication. No service can guarantee absolute security. Do not share passwords, OTPs, private delivery codes or payment PINs. Relevant evidence may be disclosed through an authorised legal or law-enforcement process.
Community safety and younger users
The service is intended for people aged 16 and over. We collect community-rule acceptance, blocked-trader choices, safety reports and moderation findings to manage abuse and disputes. Reports are private to administration; reporter identity is not shown to the reported trader. Guest safety choices use a private, time-limited browser session. Contact us about access, correction or deletion of these records, subject to necessary investigation and record-retention requirements.