ghanaWhat is Ghana TradeLink?
A B2B marketplace connecting retailers, distributors, suppliers and delivery riders in Ghana, operated by JOYKSMERCADO ENTERPRISE.
How do I buy or request stock?
Browse the marketplace, open a listing and check its units, minimum quantity, price and seller. You can add available products to the cart or post a restock request and discuss a quotation with a supplier.
Can I use checkout without an account?
The cart offers guest or signed-in checkout. Provide the contact and delivery details requested. A completed order request is not proof that payment has succeeded; follow the payment status shown.
Are online payments live?
Online payments are processed through Paystack. Check the payment confirmation shown on your order before arranging collection or delivery. Never transfer money based only on an unsolicited message.
When does the supplier dispatch my order?
A paid order requires the supplier to physically verify each item before it can be released for rider dispatch. A supplier may reject an order before dispatch if stock is unavailable; see the refund policy.
How are delivery charges calculated?
The road-distance baseline is GH₵35 below 3 km, GH₵100 from 3 km through 8 km, and GH₵150 plus GH₵5 per kilometre beyond 8 km. Riders may propose a different fee. If you select a higher bid, the agreed difference is payable to the rider at delivery. See the delivery policy.
Do I need a selfie or face verification?
Face verification is not required. SMS verification is used for the first successful account verification and the first login in a new month, where required.
When should I share my delivery code?
Only after checking and receiving the goods. Never share it before handover or send it to support.
How do I report a problem or request a refund?
Open Help & requests in your workspace or use our public contact details. Include your order reference. Read the returns and refund policy for the applicable process.
Is a product photo required?
Yes. New product listings require a camera photograph of the actual item. When editing an older listing, add a product photo if one is missing. Parcel requests and delivery proof also require photographs. Community messages can be posted without attachments. Business document review is optional; applications require a camera photograph of the original registration document or a PDF.
Account deactivation and refund reserve
Account deactivation requires administrative approval. You must retain GH₵100 when submitting a request. While review is pending, that amount is reserved for outstanding refunds, including refunds owed to delivery riders; the balance above it may be withdrawn when live withdrawals are available. New trading pauses and listings are hidden during review. The reserve is released after all required refunds are approved and settled and outstanding transactions, withdrawal requests and wallet holds are cleared. You may then withdraw the remaining balance. Administration finalizes deactivation only after your wallet is zero and no obligations remain. Deactivation does not erase transaction, refund or review records.