Delivery policy

Before dispatch

The supplier checks physical stock for every line item before approving a paid order for dispatch. Delivery availability depends on the pickup area, destination, cargo and available riders. An order request does not guarantee immediate delivery.

Location and timing

Provide accurate pickup and destination pins, region and town details, a useful landmark description and a reachable contact number. Timing is agreed for the actual journey; traffic, weather, stock confirmation and rider availability may cause delays. No nationwide same-day or fixed-time guarantee is offered.

Baseline delivery charges

Riders can submit custom bids based on cargo, road conditions and effort. Review and accept the quote before dispatch. Where a chosen bid exceeds the prepaid baseline, the difference is shown separately and paid directly to the rider at the delivery address. Do not pay an unagreed extra charge.

Pickup and handover

Riders confirm package counts and capture cargo proof before starting the route. At arrival, check quantities, product condition and the order details. Share the private handover code only after receiving and checking your goods. Contact support promptly if goods are missing, damaged or incorrect.

Failed or disputed delivery

Report the order reference and circumstances through Help & requests or our public contact channels. Tracking gaps are reviewed as risk signals and are not automatically proof of theft. Re-delivery, return transport and any replacement arrangement must be confirmed by the team; do not assume a replacement has been dispatched.